Terms of Service

Last updated: July 22, 2026

These Terms of Service ("Terms") are a binding agreement between you ("you," "your," or "Customer") and Scout Prompt Score, Inc., doing business as "Scout" ("Scout," "we," "us," or "our"), governing your access to and use of the Scout website, application, and services (collectively, the "Service").

By creating an account, subscribing, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of a business or other organization, you represent that you are authorized to bind that organization to these Terms, and "you" refers to that organization.

1. The Service

Scout is a self-serve software tool that monitors how AI assistants and answer engines (such as ChatGPT, Perplexity, Claude, Google's AI features, and Gemini, collectively the "AI Engines") describe and recommend businesses, generates a visibility score (the "Prompt Score"), tracks competitors, and produces recommendations intended to help improve a business's visibility in AI-generated answers. We may add, change, or remove features over time.

The Service relies on third-party AI Engines and other third-party data sources that we do not own or control. Their outputs are probabilistic, change frequently, and vary between runs.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract.
You must provide accurate account information and keep it current.
You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly of any unauthorized use.
You may sign in using email and password or a third-party sign-in (such as Google). Your use of third-party sign-in is also subject to that provider's terms.

Team access (Agency plan). If your plan supports multiple users, the account administrator ("Admin") may invite additional users and assign roles. The Admin is responsible for its invited users' compliance with these Terms and for managing their access. Different roles have different permissions (for example, only an Admin may manage billing or delete the account).

3. Subscriptions, billing, and renewal

Plans. The Service is offered on tiered subscription plans (for example, Starter, Pro, and Agency), billed monthly or annually, at the prices and with the features and limits described at signup or on our pricing page. Plan limits (such as the number of businesses tracked) apply as described.

Authorization to charge. By subscribing, you authorize us (through our third-party payment processor) to charge your payment method the applicable fees, including recurring fees, plus any applicable taxes.

Automatic renewal. Your subscription automatically renews at the end of each billing period (monthly or annual) at the then-current rate, until you cancel. You authorize these recurring charges until cancellation.

Cancellation (cancel anytime). You may cancel your subscription at any time, directly within the Service, without contacting us. Cancellation is designed to be as easy as signing up. When you cancel:

Your subscription will not renew for the next period.
You keep access until the end of your current paid period, after which your access ends or your account moves to an inactive/free state.

No refunds. Except where required by law, all fees are non-refundable, including for partial billing periods, unused time, or features you did not use. You are not charged again after cancellation; you simply retain access until your current period ends.

Price changes. We may change prices. For changes affecting your subscription, we will give you reasonable advance notice (for example, by email or in-app), and changes take effect on your next renewal. If you don't agree, you may cancel before the change takes effect.

Plan changes. You may upgrade or downgrade within the Service. Upgrades may take effect immediately with prorated or adjusted charges as indicated at the time. Downgrades take effect as indicated and may require you to reduce usage (for example, remove businesses) to fit the lower plan's limits.

Taxes. Fees are exclusive of taxes unless stated. You are responsible for any applicable sales, use, VAT, or similar taxes.

Failed payments. If a charge fails, we may retry and may suspend or downgrade your access until payment succeeds.

4. Free tools

We may offer free tools, such as our free AI-visibility checker. These are provided "as is," may be limited or discontinued at any time, and may be subject to additional terms presented at the time. We do not offer free trials; a paid subscription begins only when you subscribe.

5. Your content and data

Your inputs. You may provide information about your business (such as name, address, website, and category) and other inputs (collectively, "Customer Data"). You retain ownership of your Customer Data.

License to operate the Service. You grant us a non-exclusive, worldwide license to use, process, store, and transmit your Customer Data solely to provide, maintain, secure, and improve the Service for you, and as otherwise described in our Privacy Policy.

Your responsibilities. You represent that you have the right to provide your Customer Data and that it is accurate. You are responsible for the business information you submit and for reviewing any recommendations or generated materials (see Section 6) before relying on or publishing them.

Aggregated/de-identified data. We may create and use aggregated or de-identified data derived from use of the Service (for example, benchmarks and visibility trends across businesses) for operating, improving, and developing the Service, provided such data does not identify you or your business.

6. Recommendations and generated materials

The Service produces scores, analyses, and recommendations, and generates materials such as structured data, suggested page and business-profile copy, and FAQ content ("Outputs"). You acknowledge:

Outputs are informational suggestions, not professional, legal, marketing, or business advice, and not a guarantee of any result.
You are responsible for reviewing, verifying, and approving any Output before using or publishing it, including ensuring its accuracy and that any claims about your business are truthful and compliant with applicable laws and professional/advertising rules (which may be especially important in regulated fields such as healthcare, dental, legal, or financial services).
We are not responsible for content you choose to publish based on Outputs.

7. Acceptable use

You agree not to, and not to permit anyone to:

General conduct

Use the Service for any unlawful, fraudulent, deceptive, or harmful purpose, or in violation of these Terms.
Interfere with, disrupt, overload, or attempt to gain unauthorized access to the Service, its systems, or other users' accounts.
Misrepresent your identity or your authority to act for a business.

Protecting Scout

Copy, scrape, harvest, resell, sublicense, rent, or commercially redistribute the Service, the Prompt Score, or any data, reports, or Outputs, except as expressly permitted by your plan (for example, an Agency plan's permitted client use).
Reverse engineer, decompile, or attempt to derive the source code, underlying models, query methods, or scoring methodology of the Service, except to the extent this restriction is prohibited by law.
Access the Service to build or assist a competing product, or use automated means to access it except through any official interface we provide.
Remove or obscure any proprietary notices.

AI- and output-specific

Use the Service or its Outputs to create, promote, or disseminate spam, misleading, deceptive, or manipulative content, fake reviews, or content intended to deceive AI Engines, search engines, consumers, or others.
Use Outputs to misrepresent facts about your business or anyone else's, or to generate or solicit fake, incentivized-but-undisclosed, or fraudulent reviews or endorsements.

We may investigate suspected violations and may suspend or terminate access for conduct we reasonably believe violates these Terms or harms the Service, other users, or third parties. Where practical and appropriate, we'll aim to give notice, but we may act immediately for serious issues.

8. Intellectual property

The Service, including its software, design, branding, the "Scout" name and logo, the Prompt Score and its methodology, and all related intellectual property, is owned by us or our licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription, solely for your internal business purposes (or, for Agency plans, to provide services to your own clients as permitted). All rights not expressly granted are reserved.

Feedback. If you send us suggestions or feedback, we may use them without restriction or obligation to you.

9. Disclaimers — no guarantee of results

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting that, you specifically acknowledge:

We do not guarantee that your business will appear in, be recommended by, or rank in any particular position within any AI Engine's outputs, search result, or map result, or that any score will improve.
AI Engines and third-party data sources are outside our control; their behavior is variable, probabilistic, and changes frequently, and results can differ between runs and over time.
We do not guarantee the accuracy, completeness, timeliness, or reliability of scores, data, competitor information, or Outputs, and they may contain errors.
We do not guarantee that the Service will be uninterrupted, secure, or error-free.

You are responsible for your own business decisions. Any reliance on the Service is at your own risk.

10. Limitation of liability

To the maximum extent permitted by law:

We will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities, arising out of or relating to the Service or these Terms, even if advised of the possibility.
Our total aggregate liability for all claims relating to the Service or these Terms will not exceed the greater of (a) the amount you paid us for the Service in the 3 months immediately before the event giving rise to the claim, or (b) USD $100.

Some jurisdictions don't allow certain limitations, so some of the above may not apply to you.

11. Indemnification

You agree to indemnify and hold harmless Scout Prompt Score, Inc. (and its owner, contractors, and agents) from any claims, damages, losses, and reasonable expenses (including reasonable attorneys' fees) arising from: (a) your Customer Data; (b) content or materials you publish, including based on Outputs; (c) your use of the Service; or (d) your violation of these Terms or of any law or third-party right.

12. Third-party services

The Service interoperates with third-party services (AI Engines, sign-in providers, our payment processor, and others). We are not responsible for third-party services, their availability, or their terms, and your use of them may be governed by their own agreements.

13. Termination

You may stop using the Service and cancel at any time (Section 3). We may suspend or terminate your access if you violate these Terms, fail to pay, or where we reasonably believe it's necessary to protect the Service or others; we may also discontinue the Service with reasonable notice. On termination: your license to use the Service ends; Sections that by their nature should survive (including Sections 5 (aggregated data), 6, 8, 9, 10, 11, 14, and 15) survive. We may delete your data after termination as described in our Privacy Policy, subject to any legal retention obligations.

14. Dispute resolution — arbitration and class-action waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO GO TO COURT AND TO PARTICIPATE IN A CLASS ACTION.

Informal resolution first. Before starting any formal proceeding, you agree to contact us at support@scoutpromptscore.com and try to resolve the dispute informally for at least 30 days.

Binding arbitration. If we can't resolve it, you and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, rather than in court, except that either party may bring claims in small-claims court if they qualify. The arbitration will be administered by a recognized arbitration provider under its rules, and may take place in Travis County, Texas or, where required by law, your home jurisdiction.

Class-action waiver. You and we agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative action.

30-day opt-out. You may opt out of this Section 14 by emailing support@scoutpromptscore.com within 30 days of first accepting these Terms, stating that you opt out of arbitration. Opting out won't affect any other part of these Terms.

15. Governing law and venue

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Subject to Section 14 (arbitration), you agree that any disputes not subject to arbitration will be brought exclusively in the state or federal courts located in Travis County, Texas, and you consent to their jurisdiction.

16. Changes to these Terms

We may update these Terms. If we make material changes, we'll provide reasonable notice (for example, by email or in-app, and by updating the "Last updated" date). Changes take effect as stated in the notice; continuing to use the Service after they take effect means you accept the updated Terms. If you don't agree, stop using the Service and cancel.

17. General

Entire agreement. These Terms and any policies referenced (including the Privacy Policy) are the entire agreement between you and us regarding the Service and supersede prior agreements on the subject.
Severability. If any provision is unenforceable, the rest remain in effect.
No waiver. Our failure to enforce a provision isn't a waiver of it.
Assignment. You may not assign these Terms without our consent; we may assign them (for example, in connection with a merger, acquisition, financing, sale of assets, or corporate reorganization, including a change of corporate form or state of incorporation).
Force majeure. We're not liable for delays or failures caused by events beyond our reasonable control.
Notices. We may send notices to the email associated with your account; you may contact us at support@scoutpromptscore.com.
Relationship. Nothing here creates a partnership, employment, or agency relationship between us.

18. Contact

Questions about these Terms: Scout Prompt Score, Inc., support@scoutpromptscore.com, 605 W 9th Street, Unit #1007, Austin, TX 78701.