Terms of Service

Last updated: August 4, 2026

These Terms of Service ("Terms") are a binding agreement between you ("you," "your," or "Customer") and Scout Prompt Score, Inc., doing business as "Scout" ("Scout," "we," "us," or "our"), governing your access to and use of the Scout website, application, and services (collectively, the "Service").

By creating an account, subscribing, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of a business or other organization, you represent that you are authorized to bind that organization to these Terms, and "you" refers to that organization.

1. The Service

Scout is a self-serve software tool that monitors how AI assistants and answer engines (such as ChatGPT, Perplexity, Claude, Google's AI features, and Gemini, collectively the "AI Engines") describe and recommend businesses, generates a visibility score (the "Prompt Score"), tracks competitors, and produces recommendations intended to help improve a business's visibility in AI-generated answers. We may add, change, or remove features over time.

The Service relies on third-party AI Engines and other third-party data sources that we do not own or control. Their outputs are probabilistic, change frequently, and vary between runs. Our ability to query them also depends on those providers' own terms of use, pricing, and technical access, which they may change, restrict, or withdraw at any time — see Section 9.

Third-party product and company names referred to here and in the Service are their owners' trademarks; we use them only to describe what the Service measures. See Section 12.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract.
You must provide accurate account information and keep it current.
You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly of any unauthorized use.
You may sign in using email and password or a third-party sign-in (such as Google). Your use of third-party sign-in is also subject to that provider's terms.

Team access (Agency plan). If your plan supports multiple users, the account administrator ("Admin") may invite additional users and assign roles. The Admin is responsible for its invited users' compliance with these Terms and for managing their access. Different roles have different permissions (for example, only an Admin may manage billing or delete the account).

3. Subscriptions, billing, and renewal

Plans. The Service is offered on tiered subscription plans (for example, Starter, Pro, and Agency), billed monthly or annually, at the prices and with the features and limits described at signup or on our pricing page. Plan limits (such as the number of businesses tracked) apply as described.

Authorization to charge. By subscribing, you authorize us (through our third-party payment processor) to charge your payment method the applicable fees, including recurring fees, plus any applicable taxes.

Automatic renewal. Your subscription automatically renews at the end of each billing period — every month on a monthly plan, every year on an annual plan — at the then-current rate, until you cancel. You authorize these recurring charges until cancellation. The renewal term, the amount and frequency of the recurring charge, and how to cancel are also disclosed to you before you subscribe, next to where you agree to these Terms.

Cancellation (cancel anytime). You may cancel your subscription at any time, directly within the Service, without contacting us. Cancellation is designed to be as easy as signing up. When you cancel:

Your subscription will not renew for the next period.
You keep access until the end of your current paid period, after which your access ends or your account moves to an inactive/free state.

No refunds. Except where required by law and except as stated in Section 11 (our IP indemnity) and Section 13 (if we discontinue the Service), all fees are non-refundable, including for partial billing periods, unused time, or features you did not use. You are not charged again after cancellation; you simply retain access until your current period ends.

Price changes. We may change prices. For a change that affects your subscription, we will give you at least 30 days' notice before it takes effect — by email to the address on your account (so you can keep a copy), and in-app — and the change applies from your first renewal on or after the notice period ends. If you don't agree, you may cancel before the change takes effect, and you will not be charged the new price.

Plan changes. You may upgrade or downgrade within the Service. Upgrades may take effect immediately with prorated or adjusted charges as indicated at the time. Downgrades take effect as indicated and may require you to reduce usage (for example, remove businesses) to fit the lower plan's limits.

Taxes. Fees are exclusive of taxes unless stated. You are responsible for any applicable sales, use, VAT, or similar taxes.

Failed payments. If a charge fails, we may retry and may suspend or downgrade your access until payment succeeds.

4. Free tools

We may offer free tools, such as our free AI-visibility checker. These are provided "as is," may be limited or discontinued at any time, and may be subject to additional terms presented at the time. We do not offer free trials; a paid subscription begins only when you subscribe.

5. Your content and data

Your inputs. You may provide information about your business (such as name, address, website, and category) and other inputs (collectively, "Customer Data"). You retain ownership of your Customer Data.

License to operate the Service. You grant us a non-exclusive, worldwide license to use, process, store, and transmit your Customer Data solely to provide, maintain, secure, and improve the Service for you, and as otherwise described in our Privacy Policy.

Your responsibilities. You represent that you have the right to provide your Customer Data and that it is accurate. You are responsible for the business information you submit and for reviewing any recommendations or generated materials (see Section 6) before relying on or publishing them.

Aggregated/de-identified data. We may create and use aggregated or de-identified data derived from use of the Service (for example, benchmarks and visibility trends across businesses) for operating, improving, and developing the Service, provided such data does not identify you or your business. In doing so: we take reasonable measures to ensure the data cannot be used to infer information about, or be linked to, any particular individual, household, or business; we publicly commit to maintain and use it only in aggregated or de-identified form and not to attempt to re-identify it, except as reasonably necessary to test that the de-identification works; and we contractually require anyone we make it available to to do the same.

Confidentiality. Customer Data and the other information you and we exchange are also subject to Section 18 (Confidentiality).

6. Recommendations and generated materials

The Service produces scores, analyses, and recommendations, and generates materials such as structured data, suggested page and business-profile copy, and FAQ content ("Outputs"). You acknowledge:

Outputs are informational suggestions, not professional, legal, marketing, or business advice, and not a guarantee of any result.
You are responsible for reviewing, verifying, and approving any Output before using or publishing it, including ensuring its accuracy and that any claims about your business are truthful and compliant with applicable laws and professional/advertising rules (which may be especially important in regulated fields such as healthcare, dental, legal, or financial services).
We are not responsible for content you choose to publish based on Outputs.

7. Acceptable use

You agree not to, and not to permit anyone to:

General conduct

Use the Service for any unlawful, fraudulent, deceptive, or harmful purpose, or in violation of these Terms.
Interfere with, disrupt, overload, or attempt to gain unauthorized access to the Service, its systems, or other users' accounts.
Misrepresent your identity or your authority to act for a business.
Access, use, export, or re-export the Service or its Outputs in violation of U.S. export control or economic sanctions laws, or the equivalent laws of any other applicable jurisdiction. You represent that you are not located in, ordinarily resident in, or organized under the laws of a country or region subject to comprehensive U.S. sanctions; that you are not owned or controlled by, or acting on behalf of, any party on a U.S. government restricted-party list (including the Treasury Department's Specially Designated Nationals and Blocked Persons List and the Commerce Department's Entity and Denied Persons Lists); and that you will not make the Service available to any such party.

Protecting Scout

Copy, scrape, harvest, resell, sublicense, rent, or commercially redistribute the Service, the Prompt Score, or any data, reports, or Outputs, except as expressly permitted by your plan (for example, an Agency plan's permitted client use).
Reverse engineer, decompile, or attempt to derive the source code, underlying models, query methods, or scoring methodology of the Service, except to the extent this restriction is prohibited by law.
Access the Service to build or assist a competing product, or use automated means to access it except through any official interface we provide.
Remove or obscure any proprietary notices.

AI- and output-specific

Use the Service or its Outputs to create, promote, or disseminate spam, misleading, deceptive, or manipulative content, fake reviews, or content intended to deceive AI Engines, search engines, consumers, or others.
Use Outputs to misrepresent facts about your business or anyone else's, or to generate or solicit fake, incentivized-but-undisclosed, or fraudulent reviews or endorsements.

We may investigate suspected violations and may suspend or terminate access for conduct we reasonably believe violates these Terms or harms the Service, other users, or third parties. Where practical and appropriate, we'll aim to give notice, but we may act immediately for serious issues.

8. Intellectual property

The Service, including its software, design, branding, the "Scout" name and logo, the Prompt Score and its methodology, and all related intellectual property, is owned by us or our licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription, solely for your internal business purposes (or, for Agency plans, to provide services to your own clients as permitted). All rights not expressly granted are reserved.

Feedback. If you send us suggestions or feedback, we may use them without restriction or obligation to you.

9. Disclaimers — no guarantee of results

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting that, you specifically acknowledge:

We do not guarantee that your business will appear in, be recommended by, or rank in any particular position within any AI Engine's outputs, search result, or map result, or that any score will improve.
AI Engines and third-party data sources are outside our control; their behavior is variable, probabilistic, and changes frequently, and results can differ between runs and over time.
We do not guarantee the accuracy, completeness, timeliness, or reliability of scores, data, competitor information, or Outputs, and they may contain errors.
We do not guarantee that the Service will be uninterrupted, secure, or error-free.
Our access to the AI Engines is not guaranteed either. We query them under their own terms of use, pricing, rate limits, and technical interfaces, which they control and may change, restrict, price differently, suspend, or withdraw at any time, with or without notice to us — and an AI Engine may retire a model or leave the market entirely. If that happens, the Service may be interrupted, reduced in scope, or changed, including by removing an engine or substituting a comparable one, and by scores becoming non-comparable across that change. We are not liable for any disruption, change, or loss resulting from a third party's decision about our access. Where an engine is removed or substituted for more than a short period, we will say so in the Service.

You are responsible for your own business decisions. Any reliance on the Service is at your own risk.

10. Limitation of liability

To the maximum extent permitted by law, and subject to the exceptions below:

We will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities, arising out of or relating to the Service or these Terms, even if advised of the possibility.
Our total aggregate liability for all claims relating to the Service or these Terms will not exceed the greater of (a) the amount you paid us for the Service in the 3 months immediately before the event giving rise to the claim, or (b) USD $100.

Exceptions — what the cap does not cover. The limits above do not apply to:

fraud, fraudulent misrepresentation, gross negligence, or willful misconduct by either you or us;
any liability that cannot be excluded or limited under applicable law (including death or personal injury caused by negligence);
your obligation to pay fees owed for the Service; or
your indemnification obligations under Section 11.

A separate, higher limit for two things. For (a) our indemnification obligation under Section 11 (third-party intellectual-property claims) and (b) either party's breach of its confidentiality obligations under Section 18, each party's total aggregate liability will not exceed the greater of (i) the amount you paid us for the Service in the 12 months immediately before the event giving rise to the claim, or (ii) USD $1,000 — instead of, and not in addition to, the general cap above.

Some jurisdictions don't allow certain limitations, so some of the above may not apply to you.

11. Indemnification

Your indemnification. You agree to indemnify and hold harmless Scout Prompt Score, Inc. (and its owner, contractors, and agents) from any claims, damages, losses, and reasonable expenses (including reasonable attorneys' fees) arising from: (a) your Customer Data; (b) content or materials you publish, including based on Outputs; (c) your use of the Service, including your use or publication of information about Third-Party Businesses (Section 19); or (d) your violation of these Terms or of any law or third-party right.

Our indemnification (intellectual property). We will defend you against any third-party claim alleging that the Service, as provided by us and used by you in accordance with these Terms, infringes that third party's United States patent, copyright, trademark, or trade secret rights, and we will pay the damages and costs finally awarded against you on that claim, or agreed by us in settlement of it.

This does not apply to, and we have no obligation or liability for, any claim arising from: (a) Customer Data or anything else you supply; (b) Outputs you modify, or that you use in a way these Terms do not permit; (c) combination of the Service with products, data, or services we did not supply, where the claim would not have arisen but for the combination; (d) your continued use after we ask you to stop or offer a non-infringing alternative; or (e) an AI Engine, sign-in provider, payment processor, or other third-party service (Section 12), or their outputs.

If the Service becomes — or we reasonably believe it may become — the subject of such a claim, we may, at our option: obtain the right for you to keep using it; modify or replace it so it is non-infringing while keeping it materially equivalent; or terminate the affected subscription on notice and refund the prepaid, unused portion of your current term. This section states our entire obligation, and your sole and exclusive remedy, for any third-party intellectual-property claim. Our liability under this section is subject to the separate limit in Section 10.

Procedure (applies in both directions). The party seeking indemnification must: promptly notify the other in writing of the claim (a delay excuses the other party only to the extent it is actually prejudiced); give the other sole control of the defense and settlement, except that no settlement that imposes a non-monetary obligation on, or requires an admission by, the indemnified party may be made without that party's consent, which will not be unreasonably withheld; and provide reasonable cooperation at the indemnifying party's expense. The indemnified party may participate at its own cost with counsel of its choice.

12. Third-party services

The Service interoperates with third-party services (AI Engines, sign-in providers, our payment processor, and others). We are not responsible for third-party services, their availability, or their terms, and your use of them may be governed by their own agreements.

Third-party names and trademarks. ChatGPT and OpenAI; Claude and Anthropic; Gemini, Google, and Google's AI features; Perplexity; and every other third-party product, service, and company name used in these Terms, on our website, or in the Service are the trademarks or registered trademarks of their respective owners. We use those names only nominatively — to identify which AI Engines and services the Service measures or relies on, because there is no other practical way to describe what Scout does. We are not affiliated with, sponsored by, endorsed by, partnered with, or certified by any of them, and nothing in the Service should be read to suggest otherwise. All rights in those marks remain with their owners.

13. Termination

You may stop using the Service and cancel at any time (Section 3). We may suspend or terminate your access if you violate these Terms, fail to pay, or where we reasonably believe it's necessary to protect the Service or others.

If we discontinue the Service. We may discontinue the Service, or any plan, in whole or in part. If we discontinue the Service entirely, or discontinue the plan you are on without offering you a comparable one, we will give you at least 30 days' advance notice by email to the address on your account, and we will refund the prepaid, unused portion of your current subscription term on a pro-rata basis — an exception to the "no refunds" rule in Section 3. You will have at least that 30-day period to export your data before access ends.

On termination: your license to use the Service ends; Sections that by their nature should survive (including Sections 5 (aggregated data and de-identification commitments), 6, 8, 9, 10, 11, 14, 15, 18, and 19) survive. We may delete your data after termination as described in our Privacy Policy, subject to any legal retention obligations.

14. Dispute resolution — arbitration and class-action waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO GO TO COURT AND TO PARTICIPATE IN A CLASS ACTION.

Informal resolution first. Before starting any formal proceeding, you agree to contact us at support@scoutpromptscore.com and try to resolve the dispute informally for at least 30 days.

Binding arbitration. If we can't resolve it, you and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, rather than in court, except that either party may bring claims in small-claims court if they qualify.

The arbitration will be administered by JAMS under its Streamlined Arbitration Rules & Procedures where no disputed claim or counterclaim exceeds USD $250,000, and otherwise under its Comprehensive Arbitration Rules & Procedures, in each case as in effect when the arbitration begins — or, if JAMS determines that its Consumer Minimum Standards apply to this agreement, subject to those standards. The rules are available at jamsadr.com. The arbitration will be heard by a single arbitrator, will be seated in Travis County, Texas or, where required by law, your home jurisdiction, and may be conducted on the documents alone or by videoconference where the applicable rules allow. Judgment on the award may be entered by any court with jurisdiction. If JAMS is unavailable or declines to administer the arbitration, you and we will agree on a substitute administrator; failing agreement, either party may ask a court of competent jurisdiction to appoint one.

Class-action waiver. You and we agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative action. The arbitrator may award relief only in favor of the individual party seeking relief, and only to the extent needed to provide relief on that party's own claim.

If part of this Section is unenforceable. The class-action waiver is not severable from the agreement to arbitrate. If the class-action waiver is held unenforceable as to a particular claim or a particular request for relief, then that claim or request for relief — and only that one — is severed from arbitration and must be brought in the courts identified in Section 15; every other claim proceeds in arbitration. Under no circumstances do you or we agree to class, collective, consolidated, or representative arbitration. If any other part of this Section 14 is held unenforceable, the remainder of this Section stays in effect. If this Section 14 is held unenforceable in its entirety, Section 15 governs the dispute.

15. Governing law and venue

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Subject to Section 14 (arbitration), you agree that any disputes not subject to arbitration will be brought exclusively in the state or federal courts located in Travis County, Texas, and you consent to their jurisdiction.

16. Changes to these Terms

We may update these Terms. If we make material changes, we'll provide reasonable notice (for example, by email or in-app, and by updating the "Last updated" date). Changes take effect as stated in the notice; continuing to use the Service after they take effect means you accept the updated Terms. If you don't agree, stop using the Service and cancel.

17. General

Entire agreement. These Terms and any policies referenced (including the Privacy Policy and any disclaimers pertaining to Scout's services) are the entire agreement between you and us regarding the Service and supersede prior agreements on the subject.
Severability. If any provision is unenforceable, the rest remain in effect. (Section 14 contains its own, different severability rule for the class-action waiver, which controls over this one.)
No third-party beneficiaries. These Terms are for the benefit of you and us only. Except for the parties we name as indemnified in Section 11, no other person or entity is a third-party beneficiary of these Terms or has any right to enforce them — including any business you track through the Service (Section 19).
No waiver. Our failure to enforce a provision isn't a waiver of it.
Assignment. You may not assign these Terms without our consent; we may assign them (for example, in connection with a merger, acquisition, financing, sale of assets, or corporate reorganization, including a change of corporate form or state of incorporation).
Force majeure. We're not liable for delays or failures caused by events beyond our reasonable control.
Notices. We may send notices to the email associated with your account; you may contact us at support@scoutpromptscore.com.
Relationship. Nothing here creates a partnership, employment, or agency relationship between us.

18. Confidentiality

What's covered. "Confidential Information" means non-public information one of us (the "Discloser") makes available to the other (the "Recipient") in connection with the Service, that is marked or identified as confidential or that a reasonable person would understand to be confidential from its nature or the circumstances. Your Customer Data — and, on an Agency plan, non-public information about your clients — is your Confidential Information. Our non-public pricing, roadmap, security documentation, and the methodology behind the Prompt Score are our Confidential Information.

Obligations. Recipient will: use Confidential Information only as needed to perform under these Terms or to use the Service; protect it with at least reasonable care; and not disclose it except to its own employees, contractors, and professional advisers who need it and are bound by confidentiality obligations at least as protective as these. Recipient is responsible for those people's compliance.

What's not covered. These obligations don't apply to information that: is or becomes public through no fault of Recipient; Recipient already held without a duty of confidence; Recipient independently develops without using Confidential Information; or Recipient rightfully receives from a third party without a duty of confidence.

Compelled disclosure. Recipient may disclose Confidential Information where legally compelled, provided that — where lawful and practical — it gives Discloser prompt notice and reasonable cooperation to seek confidential treatment.

Duration, and how this fits the rest. These obligations run for three years from the date of disclosure, except that trade secrets stay protected for as long as they qualify as trade secrets under applicable law. Our handling of personal information is also governed by our Privacy Policy. Nothing in this Section limits Section 5 (aggregated and de-identified data), and liability under this Section is subject to the separate limit in Section 10.

19. Businesses you track that are not our customers

The Service lets you track and compare businesses other than your own — typically competitors ("Third-Party Businesses"). You choose which Third-Party Businesses to track. Third-Party Businesses are not our customers, are not parties to these Terms, and are not bound by them (see Section 17, No third-party beneficiaries).

What a score about a Third-Party Business is. A Prompt Score, ranking, or analysis concerning a Third-Party Business is an automated assessment produced by applying our methodology to AI Engine outputs and publicly available sources. It is not a statement of fact about that business's quality, competence, services, staff, or conduct, and it is not a rating of that business's merits. It carries every limitation in Section 9 — including that AI Engine outputs vary between runs and that the underlying data may be incomplete, out of date, or wrong.
What it's for. We provide it to you, for your internal use, so you can understand and improve your own visibility.
What you agree not to do with it. You will not publish, distribute, or otherwise make available outside your organization any Prompt Score, ranking, or analysis concerning a Third-Party Business, and will not use one in advertising, marketing, or comparative claims about that business — except as your plan expressly permits (for example, sharing a report with the client whose own business it concerns, on an Agency plan). Your indemnity in Section 11 covers claims arising from your use or publication of information about Third-Party Businesses.
If you are a Third-Party Business. If your business appears in the Service and you have a question or a correction about data concerning it, contact us at support@scoutpromptscore.com.

20. Contact

Questions about these Terms: Scout Prompt Score, Inc., support@scoutpromptscore.com, 605 W 9th Street, Unit #1007, Austin, TX 78701.